Return & Refund Policy
Euphore London
At Euphore London, we are committed to providing our customers with exceptional service and a smooth, enjoyable shopping experience. Our return and refund policy is designed to ensure fairness and transparency while protecting the quality of our products. Please read the following guidelines carefully before making a purchase.
100% Return Guarantee on New Items
We offer a full return guarantee on all new, non-sale items in perfect, unworn condition with original tags attached. Please note that items purchased during a sale or with a discount code are not covered by this guarantee.
No Refunds on Sale Items
All sale or discounted items are final sale and cannot be returned or exchanged, even for sizing issues. We recommend carefully checking the size chart and product description before completing your purchase.
Return Shipping Costs
Return shipping costs are the responsibility of the customer. Euphore London does not reimburse return postage and cannot be held liable for any costs incurred during the return process.
Return Notification Period
Returns must be requested within 14 days of receiving your order. Requests made after this period will not be accepted. Please respect this timeframe to ensure your return is eligible.
No Exchanges on Sale Items
Sale items cannot be exchanged for a different size, colour, or product. Please make sure to select the correct size and item before placing your order.
100% Guarantee on Defective Items
We offer a full guarantee on any product with a manufacturing defect. If you receive a defective item, you may return it for a full refund or request an exchange, based on your preference.
Return Procedure
To initiate a return, please email us at info@euphorelondon.com. Once your request has been approved, we will provide you with detailed return instructions.
Return Form Requirement
Returns must include a completed return form. Returns without this form cannot be processed. Please ensure the form is included in your parcel to allow for proper handling of your request.
Final Note
At Euphore London, customer satisfaction is at the heart of what we do. By following our return and refund policy, we can ensure that all requests are handled fairly, efficiently, and with care.
For any questions or concerns, please contact our customer service team at:
📧 info@euphorelondon.com